Support

Something not working, or a question about your account? Email info@tinkertray.app and we'll get back to you.

Common questions

My Lock Screen didn't change after I accepted

Hi-Jack can't set your wallpaper directly — iOS doesn't allow it. Accepting hands the photo to Apple's Shortcuts app, which needs our one-time Shortcut installed. Open the Hi-Jack you accepted and tap "Shortcut not working?" to reinstall it. The photo is also saved to your Photos, so you can always set it manually from Settings › Wallpaper.

I can't find my friends

Friends are matched by phone number. Both people need Hi-Jack installed, and the person you're looking for needs "Let people find me" switched on in Settings › Discovery. You can also send someone your invite link from the Friends tab.

Someone is bothering me

Open their profile or any Hi-Jack they sent and use Block or Report. Blocking takes effect immediately and works both ways — neither of you can contact or see the other afterwards. Reports are reviewed, and we act on them.

How do I cancel Hi-Jack Plus?

Subscriptions are billed by Apple, so cancel in iOS Settings › your name › Subscriptions › Hi-Jack. Deleting the app does not cancel a subscription. Refunds are handled by Apple — we can't issue them.

How do I delete my account?

Settings › Delete Account, inside the app. This ends your session, releases your username and removes your contact-matching data. Photos you already sent stay in the other person's copy, because we can't delete content from someone else's account — our Privacy Policy explains exactly what is and isn't removed.

How old do you have to be?

13 or over. We ask for a date of birth when you sign up.

Report a safety concern

If something in the app puts someone at risk, email info@tinkertray.app with "Safety" in the subject and we'll prioritise it. If someone is in immediate danger, contact your local emergency services first — we can act on an account, but we can't respond to an emergency.